IBD Connect

Preguntas Frecuentes

Returns & Exchanges

Can I return a product?

We accept returns within 90 days of purchase. We only accept returns for items placed through our online website. Products purchased in store need to be returned to that store. Items must be in original condition, including packaging, in order to be returned. If Slime made an error, we will send you a pre-paid shipping label to cover the return shipping costs. If the return is not due to our error, the customer will be responsible for all return shipping costs.

Can I get a refund or exchange my product?

If the item is received back to us in an unused condition and original packaging, we will refund your credit card for the amount purchased. We do not offer product exchanges at this time. Please allow 2-4 weeks for refunds to be processed.

How do I return a product?

Please email returns@slime.com to begin the returns process. Please include the name and part number of the product you are trying to return, as well as your reason why. A Slime representative will be in touch within 48 hours.

Are there any products that I can’t return?

We currently don’t accept returns on Pop-Up Stores, Sales or Clearance items.

What happens if my product arrives damaged?

Please see the section above titled "How do I return a product?"

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